Forecast on contact center software market

The global size of the contact center software market is expected to grow from $17.65 billion in 2018 to $35.32 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 14.9 percent during the forecast period.
Contact center
The IT report said enhanced customer experience through multiple channels, such as voice, video, web, and social media, and the growing adoption of cloud contact center solutions are expected to fuel the growth of contact center software market.