CEBIT 2018: Salesforce reveals new customers and plans

CRM company Salesforce announced — at CEBIT 2018 – how its latest enterprise customers, including Deutsche Bahn, Siemens, Hapag-Lloyd and Villeroy & Boch, are utilizing its solutions.

Salesforce, which has its headquarters in the U.S., in a statement said that 85 percent of the DAX30 companies are Salesforce customers.

Deutsche Bahn selected Salesforce to meet expectations for customer service and customer experience in the age of the Fourth Industrial Revolution.

DB Systel, a subsidiary of DB AG, will use Salesforce solutions to implement digital projects for DB AG group companies.

Siemens will use Salesforce to build a cloud architecture system for digital collaboration across different services, products and solutions – powered by innovative technologies including AI.

Hapaq-Lloyd has decided to use Salesforce to provide better customer experience at each commercial touch-point of the logistics process. Hapag-Lloyd will deploy Salesforce solutions as part of the strategy to enable its employees to react better and faster in order to increase customer loyalty and improve overall productivity.

Villeroy & Boch selected Salesforce to increase customer loyalty and to win new customers through a personalised shopping experience.

Canyon Bicycles has selected Salesforce as its platform to connect with customers, partners and employees.

KONE is leveraging AI technologies, Salesforce Einstein and IBM Watson IoT to deliver intelligent customer service.

Salesforce last year opened its new German headquarters in Munich. The company plans to expand its data centre capacity by 100 percent in Germany in 2019. The increased office space and data centre capacity will further support the company’s rapidly growing base of customers in the region.

Joachim Schreiner, country leader, Germany, Salesforce, said: “Many of our customers are the global market leaders of their industry and at the forefront of the Fourth Industrial Revolution, working with new technologies such as cloud, social, Internet of Things and artificial intelligence to transform how they connect with their customers.”