Amica Mutual Insurance Company is deploying Salesforce and Guidewire apps to improve customer experience.
Salesforce and Guidewire will ensure that Amica’s sales and services representatives to have a single view for customer interaction. They can deliver personalized experiences and assist new and existing policyholders quickly.
“When our customers contact us they expect us to know them. Salesforce and Guidewire will enable that, accelerating our ability to use our data and take action on it, improving first-call resolution and overall customer satisfaction,” Peter Moreau, CIO of Amica.
Amica is deploying Salesforce Financial Services Cloud and two apps developed by Guidewire through its partnership with Salesforce—Guidewire ProducerEngage and Guidewire ServiceRepEngage. The Guidewire apps will help Amica manage insurance operations including policies and billing.
With Financial Services Cloud, Amica representatives will also have sales and service tools that support richer, more personalized customer engagement.