Mobility solution provider Mahindra Comviva launched MobiLytix Centralized Communication Manager, an analytically-driven communication platform.
Due to increasing complexity in the telecom space, operators deployed a number of customer-facing communication tools and service alerts, Mahindra Comviva said in a statement.
However, until now these tools operated in a silo-ed structure and lacked actual integration, which led to patchy and irrelevant engagement with customers.
According to the company, MobiLytix Centralized Communication Manager provides a centralized communication platform that streamlines customer’s interaction with operator tools and systems, which has a positive impact on customer experience and operator revenues.
Mahindra Comviva claims that it’s Customer Value Solutions has over 40 deployments in 25 countries across the globe with over 250 million customers.