Infotech Lead India: CA Technologies, a provider of IT management solutions, announced that Xigent Solutions, a provider of enterprise infrastructure services and solutions, has deployed
as the cornerstone of its hybrid managed services offering.
CA Nimsoft enables Xigent Solutions to offer its customers cloud-based monitoring and service management capabilities that provide proactive problem identification and resolution.
A cost-effective, multi-tenant, IT Management-as-a-Service solution, CA Nimsoft combines industry-leading monitoring and ITIL®-based service management. The unified solution provides Xigent Solutions the visibility necessary to help keep customers’ critical systems and applications up and running.
With CA Nimsoft, Xigent Solutions can be much more proactive in improving operational efficiency and improving customer satisfaction. This saves Xigent Solutions time and resources, while enabling them to build a trusted relationship with the customers they serve.
Thanks to automated alerts, CA Nimsoft enables Xigent Solutions to continuously improve their services. In some cases, they’ve been able to help customers save significant IT investments, simply by keeping track of where infrastructure resources are being used.
“Most of our customers are small- to medium-sized businesses that are looking to us to manage their IT infrastructures,” said Chuck Ballard, director of Managed Services at Xigent Solutions. “CA Nimsoft provides us the insight we need to become a stronger trusted advisor to our customers. This helps to boost our value proposition to customers and delivers even more excitement around our services.”
“CA Nimsoft alerted us that the customer’s storage was filling up and we were able to identify that it simply wasn’t provisioned correctly,” said Ballard. “As a result, we were able to recover about 500 GB of space which helped the customer avoid a $50,000 investment in new equipment that they didn’t need.”
According to Nick Ellis, senior vice president, CA Technologies, the company’s licensing model is especially attractive to MSPs, since it allows them to keep their costs continuously aligned with their revenue streams—allowing them to be exceptionally effective and appropriately profitable.