Pactera, a technology services firm in China, has replaced NetSuite OpenAir and deployed FinancialForce Professional Services Automation (PSA) for 1,100 users globally.
The company selected FinancialForce PSA to effectively manage the opportunity to cash cycle and eliminate inconsistencies experienced when using solutions spread across multiple platforms, said FinancialForce.com, a cloud ERP provider.
Before choosing FinancialForce PSA, Pactera used NetSuite OpenAir for project accounting and management. It found its disconnection to CRM and other solutions to be inflexible and prone to errors, especially when running engagement profitability reports and executing effective resource management.
Previously, Pactera’s CRM and PSA applications were spread out across different platforms, resulting in poorly connected project accounting and timesheet data and internal report discrepancies. These issues often forced the company to manually maintain information, costing employees time.
Pactera completed a roll out of Salesforce CRM across the organization worldwide and implemented FinancialForce PSA to build a unified platform for project accounting.
Brendan Connolly, head of Pactera’s Enterprise in the Cloud Practice in Australia, said: “We have already saved time and money and improved our overall efficiency and we’re looking forward to achieving further results, like clear time and work delivery insight as well as the ability to bring our clients the right resources they need.”