Utilities turn to Oracle for improved customer service

Utilities are turning to customer care and billing software technologies to improve customer experience and deliver secure and scalable services to customers.

Oracle Utilities Express is one of the latest technologies gaining adoption among utilities. Recently two utilities have deployed the solution to improve efficiency and drive more value out of their services.

OracleThe two utilities in the U.S. which implemented Oracle solution include Greenville Utilities Commission (GUC) and Orlando Utilities Commission (OUC).

Oracle Utilities Express Implementations by Oracle Utilities Professional Services helps these utilities obtain value faster from mission critical solutions designed to increase customer satisfaction and operational efficiency.

Greenville Utilities Commission (GUC) provides electric, water, sewer, and natural gas services to nearly 152,000 clients in the North Carolina city of Greenville and also in Pitt County.

GUC deployed Oracle Utilities Customer Care and Billing, Oracle Utilities Customer Self-Service, and Oracle Utilities Mobile Workforce Management, and Oracle Utilities Work and Asset Management.

Orlando Utilities Commission (OUC), a customer-owned municipal utility providing water and electric service to 234,000 clients in the cities of Orlando and St. Cloud, Florida, as well as parts of Orange and Osceola counties, turned to Oracle Utilities Professional Services for improved customer care and billing service.

The utility chose Oracle Utilities solution to align with its previous Oracle Utilities Meter Data Management implementation, linking the applications with meter-to-cash business processes to help improve operational efficiency, reduce costs, enhance customer satisfaction, and speed time to value by adopting proven configurations.

“Oracle Utilities Express Implementation services use preconfigured business processes that represent proven practices for major application areas as well as tailored data conversion and reporting tools,” said Rodger Smith, senior vice president and general manager, Oracle Utilities.

This approach, according to Smith, helps utilities gain greater value faster from their Oracle Applications — allowing utilities to get back to their primary focus of superior customer service.

Rajani Baburajan

[email protected]