SolarWinds, a provider of IT performance management software, announced that the latest version of SolarWinds Web Help Desk and DameWare Remote Support will come with new features.
The main aim of the latest update is to facilitate business processes and streamline remote troubleshooting and management in a better way, said the IT performance management software supplier in a statement.
The price of SolaWinds Web Help Desk is $695. SolaWinds Web Help Desk features automated help desk ticketing for streamlined IT service management from request to resolution with rule-based routing and escalation, real-time tracking and SLA alerts, simplified IT asset management, tracking and reporting.
The price of DameWare Remote Support is $349. DameWare Remote Support provides remote access to Windows, Linux and Mac OS X desktops, laptops and servers for remote troubleshooting and management of servers and workstations.
The new SolarWinds Web Help Desk has the ability to create automated parent-child relationships between help desk tickets, enabling ticket-based project management, while DameWare Remote Support features Microsoft Active Directory integration.
IT professionals can link SolarWinds Web Help Desk tickets together in parent-child relationships to track multiple related tasks for automated business processes.
DameWare Remote Support’s new Active Directory integration enables single sign-on support to improve technician efficiency and ensure company password policies are enforced. It also allows administrators to schedule automated synchronization of DameWare Remote Support users with Active Directory lists, easing management burdens.
“Technical support teams are under intense pressure to perform well and prove their value, in fact almost 90 percent of IT pros in a support role who responded to a recent survey on the topic said they feel this scrutiny,” said Nikki Jennings, group vice president, systems management, SolarWinds.
Leveraging SolarWinds DameWare Remote Support, administrators can reboot systems; start and stop services and processes; copy or delete files; view and clear event logs; manage multiple Active Directory domains, users and groups; remotely reset passwords; and gain access to Windows computers from iOS and Android mobile devices.