The updated DameWare Remote Support extends its over-the-internet remote session capabilities. It also establishes remote connections with servers and workstations outside the firewall without end-user presence.
“DameWare Remote Support aims to ensure that IT pros can easily and efficiently assist end-users through remote IT administration and support,” said Nikki Jennings, group vice president, product strategy, SolarWinds.
Jennings added that the extended ability ensures that key services can be provided to remote systems without having to wait until a remote computer is logged on and accessed by an end-user.
DameWare Remote Support provides remote access to Windows, Linux and Mac OS X desktops, laptops and servers for remote troubleshooting and management of servers and workstations, both within the firewall and over-the-internet.
Administrators can reboot systems; start and stop services and processes; copy or delete files; view and clear event logs; manage multiple Active Directory domains, users and groups; remotely reset passwords; and gain access to Windows computers from iOS and Android mobile devices.
SolarWinds DameWare Remote Support perpetual license pricing starts at $349 and includes the first year of maintenance.
In September, SolarWinds said it has added support for MySQL databases with Database Performance Analyzer (DPA) 10.0. SolarWinds DPA will support the top three database platforms — Microsoft SQL Server, Oracle and MySQL.