SEFCU, headquartered in Albany, New York, has selected Fiserv as a technology partner to drive the credit union’s member-centric growth strategy and deliver efficiency.
The credit union identified DNAfrom Fiserv as the platform that provided the right combination of capabilities, including a sophisticated, modern technology stack, the ability to scale to potentially handle billions more in assets and accounts, and real-time, 24×7 processing capabilities. SEFCU will convert from its current account processing provider, and move from an in-house to an on-demand delivery model.
“We will leverage DNA to the benefit of all three, reinventing and driving efficiencies throughout our organization. The platform will allow us to better serve our members, grow, and enhance our ability to give back to the communities we serve,” said SEFCU president and CEO Michael J Castellana.
SEFCU, which has a large footprint in New York with 47 branches, will focus on expanding digital and online services from the backbone of DNA to complement its physical locations.
The credit union will be able to gain better insight into members, thanks to the person-centric architecture of DNA. This architecture focuses credit unions’ line of sight on the members and businesses they serve. It allows credit unions to keenly understand, serve, and market to members.
SEFCU is the fifteenth credit union to select Fiserv for account processing this year.