SAP announced SAP Enterprise Support value maps, an intelligent, innovative selection mechanism to support customers in finding the right services and tools.
SAP value maps provide guidance for selecting the right offering at the right time, and for the individual customer situation. Customers can implement and leverage automation and analysis capabilities of the SAP Solution Manager application management solution to improve IT operations efficiency.
The value maps have been rolled out via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support and deployment of best practices.
The program is a deliverable of SAP Enterprise Support that does not involve additional cost. It can be accessed in terms of business roles, life-cycle phase or delivery method. The value maps are considered an additional fourth dimension organized by customer challenges such as security or data volume management.
Similar to a vehicle navigation system, the task for value maps is to discover the best route and put into place information on the steps needed to achieve subsequent milestones and ultimately arrive at the final destination.
The customer’s journey is supported with services, tools and methods from SAP Enterprise Support offerings. The goal of the value maps is to provide customers with the exact information needed and empower them to make educated decisions for further efforts or investments necessary.
Value maps, according to SAP, provide a clear answer to questions customers have on effort and outcome in their individual business situations.
Through integration with SAP Enterprise Support Academy, SAP has created a comprehensive and collaborative offering that supports their customers to get the most from their investment in SAP Enterprise Support, the company said.