Salesforce on Monday presented the latest innovations from the CRM company at Dreamforce 2017, the largest software event.
Marc Benioff, chairman and CEO of Salesforce, said: “Salesforce is delivering technologies such as artificial intelligence to empower Trailblazers to deliver customer success, develop their careers and contribute to society in meaningful ways.”
myTrailhead is the modern learning platform to enable every company to customize the learning environment with their own content, branding, look and feel—all with a simple, drag-and-drop user interface. myTrailhead reinvents corporate learning and enablement at every step of an employee’s career journey—from custom onboarding trails to company-specific enablement skills.
“In this digital age, continuous learning is more critical than ever to keep pace with rapid technology changes and the increasing velocity of business,” said Sarah Franklin, SVP Developer Relations and GM of Trailhead, Salesforce. “myTrailhead fosters a culture of learning, which drives both employee and business success.”
Admins and developers can build AI apps across Salesforce, with clicks, with two new machine learning platform services: Einstein Prediction Builder, which allows customers to automatically create custom AI models that can predict outcomes for any field or object in Salesforce; and Einstein Bots, which can be trained with historical service and CRM data to respond to customer inquiries.
“Salesforce reimagined AI, bringing it out of the lab and into the hands of business users with Salesforce Einstein, which now generates more than 475 million predictions every day,” said John Ball, GM and SVP, Salesforce Einstein.
myLightning enables admins to specify brand images, colors, page background images and more to align with their brand.
Admins or business users can use mySalesforce to build and deploy modern, customized mobile apps with point-and-click tools. mySalesforce will publish any company’s customized mobile app to the App Store and Google Play, including testing and configuring the app before submitting it for approval.
Ranging from developers and admins to business users can leverage IoT data to create rules-based automation for any business process, natively within the Salesforce Platform. Anybody can combine connected device, sensor and application data with customer context from Salesforce to create proactive sales, service and marketing experiences.
Salesforce announced the Quip Collaboration Platform, enabling teams to collaborate faster and more interactively in one live document.
“Our Quip Collaboration Platform is the first to bring communication, docs, spreadsheets and now real-time, live application information together in a single canvas,” said Bret Taylor, co-founder and CEO of Quip.
The Quip Collaboration Platform features Live Apps—applications that can be embedded into Quip that contain real-time data. Now teams can pull together all relevant information they need—docs, spreadsheets, team communications, and live real-time application information—onto one centralized canvas.
Leading brands including 21st Century Fox, Diageo, Electronic Arts and Facebook have use Quip to increase collaboration, productivity and innovation. On average Quip users experience 43 percent less email, 38 percent less meetings and are able to complete projects 37 percent faster in Quip.
Calendar and Kanban Board are available with any Quip Business license, for $10 per user, per month or Quip Enterprise license, for $25 per user, per month. The Salesforce Record Live App is available with any Quip Enterprise license, for $25 per user, per month.
Workflow Templates are available with any Quip Enterprise license, for $25 per user, per month.
Salesforce Files Connect for Quip is available with any Quip Enterprise license, for $25 per user, per month.