Salesforce’s new contribution to the IT world is Field Service Lightning, a new field service solution built for the connected world.
It works by linking signals from connected devices and customer data from Salesforce. Built on Service Cloud, Field Service Lightning helps enterprises to unite customers, connected devices, agents, dispatchers, and employees in the field.
The offering is expected to be generally available on March 15, with a starting price of $135 for organizations that have at least one Enterprise Edition or Unlimited Edition Service Cloud license.
“With the advent of IoT and more objects becoming connected, field service will only become more complex and critical to the success of service organizations,” said Mary Wardley, vice president, CRM Applications and Customer Experience Software, IDC.
“Having a complete end-to-end view of the entire customer service experience – from purchase to installation to maintenance – will allow companies to grow customer loyalty and engagement,” Wardley added.