Infotech Lead America: NCR Corporation has unveiled NCR Aloha Mobile, an extension of the NCR Aloha Table Service point-of-sale (POS) software for restaurants.
Aloha Mobile enables restaurants to deploy mobile technology for tableside ordering and payment.
In addition, this allows for an increase in speed of service and order accuracy, thereby improving guest satisfaction while boosting sales and profits.
NCR claims that the new software will assist restaurant operators to increase revenues and bottom line.
According to TechNavio, the global POS software market is forecast to reach $3.377 billion in 2013 from $2,328.1 million in 2009, growing at a CAGR of 9.7 percent over the period 2009-2013.
POS software is increasingly being adopted by the enterprises dealing in wholesale businesses. This is because such organizations are required to get the right product in the right place and price when the customer demands it – all in a high volume, time pressured environment. These organizations are adopting POS software for loss prevention, global data synchronization and customer loyalty management.
Kim Eaton, senior vice president and general manager, NCR Hospitality, said: “NCR is extending the proven Aloha platform with a mobile software solution, adding significant value to our customers’ new and existing investments.”
Aloha Mobile, a feature-rich software, allows restaurants to train servers and have them start taking tableside orders and payments immediately and very efficiently.
Aloha Mobile provides servers this capability across many mobile hardware platforms, including the latest generation of NCR Orderman devices as well as Apple iOS devices like the iPad, iPad Mini, iPhone and iPod touch.
Rusty Winkstern, owner of el Monumento in Georgetown, Texas, said: “Aloha Mobile on an NCR Orderman device is integrated seamlessly into my existing Aloha system and we’ve seen marked improvements across the board in terms of number of table turns, employee tips, and customer satisfaction.”
According to Hospitality Technology Magazine, the acceptance of handheld POS is rapidly increasing. The number of restaurant companies that see value in investing in wireless handheld POS terminals has increased to 80 percent in 2012, up from 20 percent just three years ago.
Moreover, nearly one-third of operators surveyed believe wireless POS terminals help serve guests more quickly and 62 percent state a wireless handheld POS increases guest satisfaction.
Another report from TechNavio says that the global POS software market will reach $3.2 billion in 2014. One of the key factors contributing to this market growth is an upgrade of the point of sale systems retailers.
The Point of Sale Software has also been witnessing changes in the design and architecture of the POS software due to multi-channel shopping. However higher cost and complexity associated with an upgrade of the software could be a challenge to the growth of this market.