MERKUR, an Austrian supermarket chain and a part of German REWE Group, will deploy NCR self-checkout solutions to reduce queues, improve customer service and operational effectiveness in its 128 stores.
MERKUR is satisfied after a trial of the self-checkout technology on both customer satisfaction and internal operations during an initial roll out in October 2014 at the Gerngross MERKUR department store in Vienna.
The Austrian supermarket chain will be deploying the NCR self-checkout solutions at other MERKUR stores. The retailer expects that more than one-third of all purchases will be via self-checkout in the mid-term.
MERKUR hopes that the deployment of self-checkout technology will assist the supermarket chain to differentiate itself from the competition with improved customer service and process optimization, said NCR.
“The acceptance of NCR self-checkout solutions has exceeded our expectations. Regular and passing customers, as well as employees, have embraced the new technology from day one. During the peak Christmas time the self-checkout solutions proved especially valuable by reducing queues at our stores,” said MERKUR executive Manfred Denner.
NCR supports MERKUR and its employees with advice, training and services to complement the deployed self-checkout solutions.