NCR has opened its new services operation center in Kuala Lumpur, Malaysia – serving as its hub for the Asia Pacific region.
The company will offer service delivery support to customers in the financial services, retail, hospitality, and telecom and technology industries from its services operation center at Bangsar South City.
NCR has two other services centers in Belgrade and Mumbai.
NCR will initially employ over 100 trained and multilingual service professionals at the Kuala Lumpur facility. NCR expects to double this headcount by the end of this year. It will provide support services using tools like big data analytics, remote diagnostics and resolution, security management, helpdesk and cloud-based solutions.
“The center will play a significant role in shaping benchmarks for solution innovation and service excellence backed by Kuala Lumpur’s reliable infrastructure, strategic location and skilled talent pool,” said Rick Marquardt, executive vice president, Services, Hardware Solutions and Enterprise Quality, NCR.
Nick Vreugdenhil, services vice president, Asia Pacific of NCR, said: “It will benefit our front-end customer service functions across the region to provide high value, local touch points for our customers.”
NCR said it provide customer support in 11 Asian languages and will add more languages based on customer needs from the latest facility. The center has a disaster recovery center located in Sentul, 8.25 km away from Bangsar South City that ensures business continuity for our customers.
“It will be a good opportunity for employees in Malaysia to benefit significantly with exposure to NCR’s global best practices, next generation of innovative technologies, flat management structure and excellent career development opportunities,” said Jaideep Agrawal, NCR managing director — Services Operations Center — Malaysia and director Managed Services — APAC, India, Japan and Korea.
In image L-R: Nick Vreugdenhil, NCR VP Services, Asia Pacific and Rick Marquardt, EVP Services, Hardware Solutions and Enterprise Quality