NCR Corporation, together with its technology partner Q-nomy, bagged a contract form Cumberland Building Society to bridge Cumberland’s digital and physical banking channels. NCR has partnered with Q-nomy to offer Q-Flow, a multi-channel appointment booking service.
“Our objective is to be the natural choice for banking services for those who live in the communities we serve and put our members’ interests first,” said Gary Richardson, General Manager for IT at Cumberland Building Society.
With the implementation of the solution, Cumberland members will be able to book appointments by date and time for various services offered by Cumberland Group companies.
NCR said Q-nomy is working with NCR’s financial services division to deliver integrated software solutions to financial institutions around the world. Q-nomy solutions integrate with NCR branch transformation and CxBanking solutions to improve the customer experience.
Q-Flow Appointment Booking System’s has a customer facing interface, which can be easily integrated with existing company websites.
Cumberland Building Society will have the further flexibility to configure appointment types so that they can be switched on and off for any particular branches, if required.