Microsoft Tuesday unveiled new capabilities it will deliver later this calendar year with Microsoft Dynamics CRM 2016, the latest release of its customer engagement solution.
The enterprise IT giant has called the upgrade “most comprehensive ever”.
The company’s latest customer engagement solution features advancements in intelligence, mobility and service, with significant productivity enhancements to help businesses and workers achieve more.
Microsoft said the new enhancements are designed to increase productivity for organizations by providing a simple and seamless experience across their Dynamics CRM application and their productivity applications like email, Excel, OneDrive for Business for easier task management, an enhanced mobile experience for the worker on the go, and enriched data and analytics, all of which will be available later this calendar year.
“Dynamics CRM 2016 is designed from the ground up to deliver core capabilities all in a single system to eliminate distractions, to make it easier to get things done, and to dramatically increase productivity so our customers can spend more time serving their customers,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM.
The Microsoft Dynamics CRM 2016 release also includes:
# Delve functionality into the application. Powered by Office Graph, Delve will help users increase productivity by surfacing key content — enabling salespeople to discover information that may help them with their opportunity or account, such as popular sales presentations and proposals.
# Data management and advanced analytics capabilities powered by Cortana Analytics Suite. This includes Azure Machine Learning that can enable business insights so that sales reps are able to predict their customers’ needs.
# Full offline capabilities for sales and service professionals on phones and tablets and across all major mobile platforms
# the ability to create task-centered mobile apps
# end-to-end solution for customer service across self-service, assisted service and field service
Last year, Microsoft launched sales productivity promotional to make it easy for organizations to reap the benefits of productivity and intelligence in a single offering through Dynamics CRM Online, Power BI and Office 365. The company said this solution will continue to be available for purchase as a discounted programmatic offer.
The company will offer these comprehensive services aligned to a new sales and pricing model, via the Dynamics CRM Online Professional Add On to Office 365 beginning in October.
Microsoft will post the Dynamics CRM Release Preview Guide this week to outline all the advancements, features and capabilities in Dynamics CRM 2016. The company will announce additional details related to advancements made in the areas of mobility, intelligence and service in the coming weeks leading up to the availability of the update.