Knoa Software, a provider of user experience management (UEM) software, announced that Arizona power and water utility Salt River Project (SRP) is utilizing SAP UEM application to improve employee experience and drive adoption for its SAP applications.
New York City-head quartered Knoa Software said that SAP UEM through its user analytics provides visibility into user behavior and the effectiveness of employee engagement with enterprise applications.
SAP UEM has enabled the Arizona power and water utility SRP to identify application challenges and inefficiencies, identify screens, and eliminate the need for employees to remember process steps to recreate system issues.
Gibbons Saint Paul, SAP functional solution architect for Salt River Project, said: “With the insights provided by SAP UEM, we are now able to resolve each usability issue in the most appropriate ways – through increased training, business process modification, development of an SAP Fiori mobile application.”
Knoa Software is an SAP partner whose UEM solution is resold by SAP as an SAP Solution Extension, providing visibility into SAP user behavior. SAP UEM helps protect and maximize investments in SAP applications and upgrades by giving insights on application usage and user workflows.
Salt River Project, which started deploying SAP UEM in May 2016, is in the process of designing new application screens based on analysis. When the new user interfaces are implemented, SAP UEM will help to confirm that employees are adopting and using them correctly.
Brian Berns, CEO of Knoa Software, said Salt River Project is deriving value from our UEM solution to not only guide training, but also as essential insight for the design of new screens in SAP Fiori as part of their SAP S/4HANA migration.
Salt River Project, the largest provider of electricity in Phoenix metropolitan area, serves more than 1 million customers. SRP also is the metropolitan area’s largest supplier of water, delivering about 800,000 acre-feet annually to municipal, urban and agricultural water users.
Knoa’s software provides CIOs and business executives the actionable metrics needed to help ensure organizations and end-users realize the full value of their enterprise application investment.