IBM on Friday said it signed an IT transformation deal with Autobuses de Oriente (ADO Group) in order to improve its customer service.
In a statement, IBM said the transportation company’s more than 6,000 buses operate in 15 states; particularly in the center, south and southeast zones of Mexico – focusing on urban, metropolitan and foreign passenger mobility.
As per the IT deal, IBM will help ADO Group manage and consolidate its transportation operations, including its telecom services, help desk and site support, IT processes, and will oversee the migration of its data centers.
ADO Group will be able to provide high availability to its customers through its online website, retail channels and bus terminals – which will minimize its operation risks, gain flexibility and avoid high resource rotation.
IBM will serve as ADO Group’s strategic systems and IT executor specializing in infrastructure high value capacities.
The enterprise IT vendor will consult with the organization to establish innovative business growth plans. This transformation through sourcing services will enhance security measures for passenger transactions, and help ADO Group boost and develop their corporate responsibility vocation.