IBM announced its IT deal with China National Building Materials Group’s OKorder.com, a B2B online commerce site in China, to deliver better customer experience.
Beijing-based Okorder.com provides building materials, equipment products and services. It facilitates millions of online transactions worth more than $1.9 billion in 2014 alone.
CNBM has tapped IBM Commerce to use analytic insights to better detect business risk such as a delayed shipment and determine what actions to take, or a supplier not meeting the terms of the contract and provide what measures to take to address the situation.
Okorder.com can now manage risk by integrating its overseas warehouses where it stores building materials, and its logistics system to keep track of the status of contracts. This will generate insights to assess and alert CNBM of any business risks, improve supply chain efficiency, provide complete visibility to better manage supplier intelligence, processes, spending.
CNBM’s Okorder.com is using IBM Commerce’s Emptoris Contract Management. In 2014, Okorder.com adopted IBM Cloud as its business platform.
Huang Yue, Greater China Group Executive, IBM Commerce, said: “Okorder.com has realized this opportunity using a deeper level of audit compliance process control to respond to changing market demands while effectively reducing business risk to ensure a flawless buyer experience for its customers.”