Infotech Lead India: HP has launched HP Service Anywhere, a Software-as-a-Service (SaaS) IT service management (ITSM) solution in India.
HP claims that the SaaS service enables IT professionals to increase productivity while delivering high-quality services.
Entry-level pricing is expected to start at $89 per user per month.
Integrating technologies such as HP Universal Configuration Management Database (UCMDB), which manages services, applications and hardware across the IT environment, HP Service Anywhere allows enterprises to reduce costs and complexity of deploying and upgrading mission-critical service desk solutions.
“IT service desk solutions need to easily adapt to changing enterprise environments to ensure the best support experience to users,” said Kamal Dutta, vice president, business units, Software, Hewlett-Packard Asia Pacific and Japan. “As a native SaaS application, HP Service Anywhere offers clients a feature-rich solution that is quick and easy to deploy, maintain and upgrade.”
The new SaaS service is an important part of HP Converged Cloud portfolio. Moreover, HP Service Anywhere can be delivered as a service via the cloud. It enables clients to resolve IT incidents and ensure availability of critical services that drive innovation.
“Customers of all sizes are looking for cloud-based IT service desk solutions that are easy to implement and configure,” said George Flansburg, operations management practice lead, ResultsPositive, an HP partner. “HP Service Anywhere is a simple-to-implement service desk SaaS offering that allows both midsize and large customers to be up and running within weeks.”
HP also announced HP Service Anywhere Foundation Service, a quick-start service to assist clients with deploying and adopting their solutions.
HP Service Anywhere will be available worldwide directly from HP or via its ecosystem of channel partners.