Infotech Lead India: HCL Technologies has signed a five year deal with Freescale to manage and transform their corporate IT Infrastructure.
HCL will manage and transform infrastructure operations covering desktop support, compute, storage, database, telecom (network & security), process automation and compliance with the use of its Management Tools as a Service (MTaaSTM) framework.
HCL will deliver services to Freescale across 20 countries, handling a user base of 19,000 employees spread across 80 different locations. Freescale will also leverage HCL’s global delivery centers in Poland and Shanghai for multilingual helpdesk support.
The outsourcing of IT to HCL Technologies will enable Freescale to develop more resilient systems, optimize its operational costs, increase visibility into IT operations, experience reduced technology complexity and improved quality, sustain highest levels of customer service and drive innovation to existing and new initiatives.
“HCL will be a key partner in sharing our vision of building a robust and agile IT environment required to keep pace with the growing technological innovation demands of the business and creating new ideas and technologies for the next generation opportunities,” said Hal Yarbrough, director of IT Infrastructure at Freescale Semiconductor.
“HCL’s ability to quickly demonstrate an understanding of Freescale’s environment and to identify key transformational opportunities through their experience and extensive knowledge was evident throughout the RFP process,” said Dani Guthrie, IT Infrastructure Program Manager at Freescale Semiconductor.
HCL ISD manages mission critical environments and handles over 3 million devices for over 1.7 million end users.
“With a decade of industry experience, expansive service capabilities and mature business models, HCL is well poised to help Freescale create the finest experience for its customers as well as employees and accelerate the pace for its mission-critical and novel inventions,” said Vinod Chandran, senior VP and head of North America, HCL Technologies Infrastructure Services Division (HCL ISD).