Japanese IT vendor Fujitsu has deployed the PTC Service Parts Management solution to optimize its service parts management process to improve the performance of its service parts function and reduce unnecessary inventory.
The lack of a standardized process prevents Fujitsu, which uses and manages personal computer service parts differently with different process maturity levels, from accurately forecasting demand, stabilizing inventory, and fulfilling parts shipment requests on a timely basis.
As part of the IT deal, Fujitsu selected the PTC Service Parts Management solution to achieve a consistent domestic and overseas planning process, centrally manage its parts inventory, and implement standard operational processes around the world.
“Optimizing our service parts management process will help Fujitsu deliver greater value to customers by improving our ability to deliver the right part to the right customer to fix a problem the first time,” said Yukihiro Taguchi, senior director, Repair Service Business Division, Personal System Business Unit, Fujitsu.
A recent Aberdeen Group research report said inventory visibility and balancing inventory across all stocking locations as two of the biggest challenges for overall service parts management.
The PTC Service Parts Management solution will enable Fujitsu to more accurately forecast inventory across our various locations, increasing our ability to quickly, flexibly, and proactively respond to customer needs and changing market demands, in addition to reducing service parts inventory.