Five9, a provider of cloud contact center software, has assisted NexRep to scale its contact center to support the telethon that raised $109 million for cancer research.
NexRep increased its capacity by 350 percent by adding more Five9 seat licenses to manage the telethon on September 5.
The telethon covered on most national television stations, required NexRep to have hundreds of contact center agents available to answer tens of thousands of phone calls and collect donations. This necessitated a 350 percent increase in capacity.
“If NexRep had been using old on-premise technology, they would have needed to purchase the hardware and software to accommodate 500 agents,” said Mike Burkland, CEO and president, Five9.