The Department of Posts (DoP), a government run organization, has tapped SAP to strengthen responsiveness across more than 155,000 post offices in India.
The SAP deployment will enable the government run DoP to deliver faster services to its customers. DoP delivers more than 6 billion articles every year through its network across India.
The DoP is one of more than 30 postal customers globally that have chosen SAP solutions to make mission-critical and customer-facing processes more effective.
“SAP postal services customers are leveraging the latest technology to transform their business, from improving efficiency in back-office and core processes to creating new lines of operations within their existing infrastructure,” said Hans G. Landgraf, head of Business Segment Postal, SAP.
As part of IT modernization project, DoP will leverage SAP applications that include SAP ERP, SAP Customer Relationship Management (SAP CRM) and SAP Supply Chain Management (SAP SCM) to help increase process efficiencies.
The DoP generates revenue of more than EUR1.1 billion while employing nearly 474,000 employees.
DoP will implement SAP solutions to streamline internal processes in the areas of human resources, payroll processing and finance and accounts.
The Government intends to utilize DoP’s network for its direct cash transfer function, which aims to reduce leakages, cut down corruption, eliminate middlemen, target beneficiaries better and speed up transfer of benefits to eligible individuals.