V-smart also offered a platform to help deliver additional efficiencies in the future, including the potential to open discussions on shared services.
With the new deployments, Coventry Library customers can now receive correspondence via e-mail or text message, so they are sent instantaneous notifications when reservations are available or when books are overdue.
In addition to providing faster notice to the customer, the reduction of letters also reduces stationery and postage costs.
“Efficiencies are consistently high on our agenda and by implementing Infor Libraries’ V-smart solution, we not only benefit from cost savings and slicker management processes, but we can deliver a superior service to customers,” said Dave Lloyd, service development manager, Coventry Libraries and Information Service.
In addition, the system is easier for staff to use. Implementing Iguana, the public platform, will support its virtual catalogues and ensure a return on our investment within two years.