Commercial Bank of Ceylon (COMBANK), Sri Lanka, has selected Fiserv to replace its current digital platform with an integrated digital banking solution.
Increase in the speed the delivery of new capabilities that meet the needs of retail and corporate customers will be the benefits from Fiserv digital banking solutions.
The bank will implement DigitalAccess from Fiserv that provides rich digital banking experience across smartphones, tablets and desktops.
DigitalAccess will allow COMBANK to deploy new banking capabilities and upgrades cost-effectively, improving speed to market.
The digital banking solution will enable COMBANK to deliver digital banking services in local languages, Sinhala and Tamil for Sri Lanka, Bengali for Bangladesh, and Divehi for the Maldives, facilitating better customer engagement.
“Commercial Bank of Ceylon has utilized core banking technology from Fiserv for over two decades, and we knew we could turn to them as a reliable partner to help us enhance the digital banking experience we offer our customers,” said S Renganathan, chief operating officer of Commercial Bank of Ceylon.
DigitalAccess, which integrates with the bank’s core account processing platform, Signature from Fiserv, enables digital onboarding to allow customers to open bank accounts and apply for credit cards, loans, and other banking products without visiting a bank branch.
Additional features include personal financial management tools, online mobile phone top-up capabilities, biometric authentication, actionable push notifications, and ATM and branch location searches.
“Consumer expectations of their financial services providers have never been higher, and this is increasingly true in mobile-first markets, where many consumers have leapfrogged over traditional financial service models to engage digitally,” said Marc Mathenz, senior vice president and managing director, Asia Pacific, Fiserv.