Capgemini has implemented a new equipment and supply online ordering system for Domino’s Pizza franchisees.
The NetSuite SuiteCommerce platform enables Domino’s network to easily order equipment and supplies online across 1000 independent franchisees in North America.
Domino’s Pizza has chosen cloud based platform to bring efficiency to the franchisee ordering process by streamlining operations for producing its made-to-order fresh pizzas and other items.
The new online system, NetSuite SuiteCoomerce streamlines the equipment and supply ordering process for franchisees through self service payment and shipment tracking.
Capgemini also integrated the system with Domino’s North America Enterprise resource planning and warehouse management systems in order to aid operations.
The company will help enhance the ordering experience by providing data visibility to the customer service representatives.
In addition, customer service representatives can assist online inquiries and the time required to order supplies has also been reduced.
Capgemini has helped Domino’s to establish a commerce architecture strategy, define a customer information strategy and enable a common point of sale (POS) system globally to enable faster time to new markets.
“With the help of Capgemini, we are improving the efficiency, availability and functionality of our franchisee ordering system, ultimately providing an improved experience for our franchise partners and a platform for Domino’s to drive future growth opportunities,” said Kevin Vasconi, CIO of Domino’s Pizza.
Last month, Capgemini announced it will acquire IGATE for $4 billion in a bid to expand its presence in the North American IT outsourcing market.
Recently Billabong selected NetSuite SuiteCommerce to monitor and manage each of its branded global websites from one single platform that can support up to 190 currencies, 19 languages with NetSuite SuiteCommerce.