CA Technologies launches new versions of CA IT Asset Managerand CA Service Desk Manager

Infotech Lead India: CA Technologies has launched new versions of CA IT Asset Managerand CA Service Desk Manager.


The new versions are aimed at empowering IT organizations to work smarter, mitigate risk and deliver more value to the business.

CA claims that its IT Asset Manager 12.7 enables IT organizations to ensure rich insight into software license entitlements and usage to help mitigate audit risk and reduce over-spend. It also delivers the intelligence and automation necessary to optimize resource allocation, ensure compliance and fulfill audit requirements.

“We appreciate the aggressive investments CA Technologies continues to make in software asset management, and we are encouraged about the broader, deeper functionality they are bringing to CA IT Asset Manager,” said Scott D. Dresen, vice-president, Information Services at the Center for Technology and Information Solutions at Spectrum Health.

“Enterprise IT environments are comprised of extremely complex asset portfolios that can be unwieldy to manage and allocate,” said Lokesh Jindal, general manager, Service and Portfolio Management solutions, CA Technologies. “CA IT Asset Manager 12.7 uniquely enables customers to cut through that complexity in order to make smarter decisions that save them money while ensuring optimized service levels to the end-user.”

Moreover, CA Service Desk Manager 12.7 enables organizations to improve the user experience with mobility features that enable field service teams to take action via PDA’s and iPads to perform support functions.

It also reduces business risk by verifying that CMDB changes are appropriately authorized—and automated corrective policies for those that are not.

The new version is also designed to increase productivity with ITIL best practice content delivered directly in the form of documents, diagrams and pre-built workflows.

“The latest enhancements from CA Technologies will help enable Stefanini to further innovate and add value for our clients—while also demonstrating once again CA’s long-term commitment to providing robust, end-to-end service management capabilities to cost-effectively keep our customers productive, even as their IT environment keeps becoming larger and more complex,” said Beth Gebrai, vice president of Process Leadership at Stefanini, a CA Technologies managed services provider.

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