Infotech Lead India: CSC announced that Aviva Life Insurance Company India has licensed components of CSC’s Integral insurance administration software suite.
Both the companies signed the contract in the first quarter of CSC fiscal year 2013.
As part of Aviva India’s business systems change program, Integral Life and other Web-enabled Integral components will replace the carrier’s existing core insurance system to help Aviva India market and serve life insurance customers through multiple channels, including agents, bancassurance partners and the Internet.
Over the next year, a CSC team will manage the implementation, migration, customization, training and testing of the Integral components. The system’s scalable platform enhances operational performance, allowing Aviva India to increase productivity, improve service to customers and distributors, and pursue new opportunities quickly.
“Insurance is a highly competitive industry, and we recognize the need to implement a robust product like Integral to better manage our operations,” said Snehil Gambhir, chief operating officer, Aviva India.
Integral will pave the way for faster product roll-out, enhanced customer service and more efficient processes, strengthening our position in the life insurance market. Integral’s extensive functionality provides operational value to its internal and external stakeholders and will help Aviva India to prepare for both known and future insurance requirements.
“With 200 clients in 40 countries, including more than 50 percent of the market share among private life insurers in India, Integral’s highly flexible architecture helps to drive insurance business in new markets, meeting the needs of a diverse customer base,” said Doug Benfield, vice president of CSC’s Financial Services Group in Asia.