Aspect Software announced its deal to acquire the technology assets of LinguaSys, an Interactive Text Response (ITR), and natural language user interface provider.
The strategy is to become a cloud solution provider in the customer engagement space, said Aspect Software in a statement.
LinguaSys’ native support for over 18 languages makes the solutions immediately accessible for virtually all regions of the world.
“By investing in enabling technologies and capabilities like LinguaSys, we continue to optimize and differentiate our omni-channel customer service, creating greater solution separation from our competitors,” said Joe Gagnon, Aspect senior vice president and global general manager, Cloud Solutions.
The addition of the LinguaSys NLU solution addresses the consumer demand for using messaging services such as SMS, Facebook Messenger, or Twitter for customer service and support conversations.
With ITR, channels like SMS and Twitter are transformed from one-way notifications to two-way conversations, empowering companies to expand automated omni-channel service interactions with consumers.