Infotech Lead Asia: Altitude Software, a provider of unified customer interaction solutions, is supporting Alcatel-Lucent’s next generation customer service solutions for the enterprise market.
Under the agreement signed between the two companies, Alcatel-Lucent will use
Altitude uCI software suite to deliver unified interaction management solutions that the company is launching worldwide through a network of 2200 business partners.
Alcatel-Lucent’s new OpenTouch Customer Service solution is designed to address the needs of customer relationship management across multiple touchpoints such as personal interaction, telephone contact and social media. The solution is made of software components that can sell independently to meet enterprises needs for deployment flexibility.
The customer service solution is expected to help more than 500,000 customers in 130 countries.
The global alliance with Alcatel-Lucent will help Altitude expand its product offering, boost its sales and marketing strategy, expand market reach, and strengthen its ability to support organizations, according to Gastão Taveira, Altitude Software’s CEO.
The new Altitude uCI 8 solution handles all customer interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards.
Earlier this year avocis, a communications service provider in Germany, Austria and Switzerland, has deployed Altitude uCI solution to improve campaign management and monitor activity across contact center sites.