Enterprise IT services vendor Accenture today announced its new Duck Creek Billing that will assist property and casualty insurers to offer better customer service and improve user efficiencies for customer support staff.
The new Duck Creek Billing software focuses on delivering better efficiency through a combination of simplified configurability to easily define payment plans and an intuitive user experience, said Accenture in a statement.
Accenture is offering four distinct benefits to its enterprise customers.
First, the new payment plan configuration options that enable insurers to construct specialized payment plans, maximize policy equity and increase payment options for customers.
Second, the enhanced agency bill processing that automates processing of open items from previous statements to better manage and support agency-based business are some of the new features.
Third, the new version comes with the automated bad debt recognition and collections options to increase premium collection rates and reduce bad debt write-offs, resulting in cost savings for insurers.
Fourth, the latest release features consolidated view of billing processes for easier examination and more efficient management of all receivables are the other new features, said Accenture.
The Accenture Duck Creek Suite includes Duck Creek Policy, Billing, and Claims solutions, which can be implemented individually or as part of a broader migration strategy. The suite will assist property and casualty insurers to improve customer service and lower costs by enabling them to configure products, transact lines of business and process claims.