Infotech Lead America: AVG Technologies, a provider of Internet and mobile security to 114 million users, has decided to offer free 24/7 phone, 365 days per year support to AVG AntiVirus Free users.
The free support service, which offers over the phone diagnosis of system issues by AVG experts who identify the necessary fix, is available in English via toll free local phone numbers in the United States, Canada and the United Kingdom, and via international access numbers for other markets.
AVG engages directly with its global community of 114 million users to gather real-time feedback. In March 2012, AVG added an active Do Not Track feature to its free antivirus software and became the first antivirus provider to put the control of online privacy directly in the consumer’s hands.
“Access to AVG expert support staff is a key differentiator for AVG free products. The free service is available 365 days a year and supports our free customers by ensuring the AVG software is configured to deliver maximum peace of mind and safety online,” said Tony Anscombe, senior security evangelist at AVG.
AVG’s free phone support service focuses on assistance with installing AVG’s products and advice on configuring the user’s computer as appropriate to optimize their experience and product benefits. Additional, AVG TechBuddy premium remote support services are available for all digital home devices, per-incident or through a subscription.
“The service person who dealt with my issue was both polite and helpful in talking me through the process of activating my account which I had difficulty with. I told him that I was a silver surfer with limited computer knowledge, and he took me through the process at my speed with patience, and understanding,” said an AVG customer.