Infotech Lead America: Internet and mobile security provider AVG Technologies has opened new technical support centers in the Charlotte, N.C. area and in Fort Walton Beach, Fla.
The new facilities will play a key part in AVG’s strategy for growing its small business customer base in North America.
The new support centers will provide in-country support for AVG’s network of North American channel partners.
“We have listened to our channel partners and reorganized our support capabilities to insure they have immediate access to the best technical help available,” said Luke Walling, vice president sales and operations, SMB at AVG.
“Every member of the management team within our Florida and North Carolina offices comes from a reseller background and has a personal understanding of the issues channel partners face day in and day out. Team members have a personal stake in AVG’s objective of answering calls on the first ring, that no one is redirected to voicemail and that customers will always get through to a real person,” Walling added.
The Florida operation is
“Our small business partners are vital to AVG’s growth – their success is our success. As a result, we have a strong track record of serving them,” said Mike Foreman, senior vice president global sales at AVG.
AVG wants to help partners evolve commercially, work efficiently, and be profitable. The team at its new North American technical support center is hand-picked to help partners deliver right-sized security solutions for the small business market.