Sonus Networks and Numonix have joined hands to increase customer service levels, maximize agent productivity and support compliance regulations.
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The collaboration will reduce contact center costs by enabling security, enhancing reliability and integrating call record.
As contact centers move beyond traditional voice calls, the issues like security, interoperability and reliability with this market shifts can be serious, but if handled properly, it can increase customer satisfaction and improve company’s bottom line.
The association between Sonus and Numonix will improve contact center efficiencies by integrating Numonix RECITE call recoding solution into Sonus portfolio of Session Border Controllers (SBCs).
These two technologies provide a fully integrated and interoperable, contact center solution, when collaborated into one platform.
Numonix’s RECITE delivers actionable information that enables contact center managers to react to customers interactions.
The integrated Sonus-Numonix solution is designed to ensure regulatory compliance, validate transactions, reduce risk and liability and protect sensitive data, while monitoring and recording customer interactions.
To protect from Denial of service, toll fraud, and other IP based attacks and to establish confidentiality and integrity across the network, Sonus portfolio of SBCs are architectured to secure contact centers.