NCR is supporting Pioneer Federal Credit Union, which serves members in southwest Idaho, to transform its branch, online and mobile banking experience.
Pioneer FCU is the first financial institution in Idaho to deploy NCR Interactive Teller, interactive video technology that allows a live teller to take remote control of an ATM.
Pioneer installed two NCR Interactive Teller units at its newest branch in Boise that opened in early January. Pioneer FCU worked with Cook Security Group on the purchase and installation of the units as well as ongoing maintenance.
In addition, Pioneer FCU will upgrade its digital banking experience with services and solutions from Digital Insight, an NCR company. The new online and mobile banking experience will go live later this year.
Digital Insight’s mobile banking apps enjoy a 4.7 star rating on the Apple App Store and, according to an independent industry expert, nine of the top 10-rated banking apps run on Digital Insight.
NCR Interactive Teller enables live teller to take remote control of the device while engaging the customer over two-way video, providing a personalized experience. The solution provides live teller services for clients who want the human touch, and offers more services than can be conducted on an ATM or other self-service devices.
More than 170 financial institutions have selected to transform their branch banking experience using NCR Interactive Services.