Enterprise networking vendor NCR will supply venue management solutions to Auckland’s Vector Arena, New Zealand’s largest indoor venue to improve customer experience.
As part of the deal, NCR will deploy NCR Venue Manager, a touchscreen point-of-sale (POS) and back office solution on 70 NCR POS terminals. The 12,000-capacity arena will benefit as the NCR Venue Manager will provide managers with sales and inventory information to accurately report, analyze and forecast sales, reducing wastage and keeping costs under control.
In addition, NCR Venue Manager offers customers exceptional venue experience with reduced queue time and faster delivery of food and beverages.
NCR Vital mobile application turns data collected from the POS systems into actionable information delivered on a smartphone, empowering the venue operator to access real-time data on venue performance metrics, employees and operations whether on-site or not.
Adam Lynch, Vector Arena Operations Manager, said: “The more intuitive interface has been a hit with staff, and the ability to move tills between outlets has enabled us to deploy staff to where demand proves to be on the night. The adoption of these new technologies re-affirms our goal of being the artist’s and the audience’s favorite arena in Australasia.”