NCR will supply new ATMs with video technology to Saudi Investment Bank (SAIB).
NCR APTRA Interactive Teller will allow customers to complete over 95 percent of typical branch transactions right at the ATM, 24 hours a day, with the assistance of a live, remote teller.
An internal study says that implementation of NCR’s Video Interactive Teller resulted in a 33 percent reduction in transaction time and the cost-per-transaction is 40 percent more economical compared to a branch teller transaction.
The company will also deliver NCR SelfServ dual cash deposit ATMs that are configurable and offer a unique dual deposit ATM.
NCR SelfServ ATMs allow the bank to better serve its customers, especially its business customers, who prefers to make bulk deposits at the ATM beyond banking hours. NCR SelfServ runs on NCR APTRA AANDC software platform which seamlessly integrates a suite of the industry’s most trusted applications and management tools to make every day banking transactions easy.
Configured with scalable cheques processing module (SCPM), NCR APTRA Interactive Teller can accept and process cheques, while enabling the remote teller to immediately cash cheques for customers from anywhere, at any time. As part of the agreement, NCR will provide software application development, system analysis, support services and related training programs.
Suliman Al-Obaid, general manager, Information Technology and Shared Services, SAIB, said: “Investment in our customers’ branch automated services is a visionary step to make the banking experience in Saudi Arabia more convenient and easier than it has ever been before.”
By making counter-based transactions available 24 hours a day, consumers and businesses can bank at a time that suits them, rather than when the branch is open. By effectively extending branch hours around the clock, NCR dual deposit ATMs further reduce queues and waiting time when the branch is open.
APTRA Interactive Teller offers more services than can be conducted on an ATM or other self-service devices. For instance, customers can perform secure transactions, as the remote teller provides customers access to cash in their accounts in amounts over the standard ATM daily cash withdrawal limits.