IBM has bagged a 5-year technology and services deal from Air Mauritius for delivering Cloud and Analytics technologies as services to fuel its growth plans.
Air Mauritius, which is carrying 1.5 million passengers and 30,000 tons of cargo annually, is the fourth largest airline in Africa.
As per the deal, As Air Mauritius will use the IBM Cloud and analytics-enabled enterprise planning solution to manage budgeting cycles, decrease turnaround time for processing data and boost its capacity to uncover predictive insights directly from data to enhance customer experience.
The IBM solution will also harmonize Air Mauritius’ data management infrastructure, providing a single platform to accommodate past, current and future data for business analysis with the same level of granularity. This means enhanced operational efficiencies and improved service delivery for customer enquiries and flight bookings.
The deal, which will be implemented in collaboration with KPMG South Africa, will allow the airline to overhaul its enterprise planning processes using the statistical analysis and powerful visualizations of IBM’s Watson Analytics.
IBM said this will allow authorized personnel across the enterprise to have analytical insights from the company’s data, enhancing internal communications and customer experiences. It will also provide an integrated environment for critical, real-time scenario planning and performance management.
“IBM’s cloud and analytics technology is helping Air Mauritius to improve efficiencies and accelerate growth and global relevance,” said Jananda Moothoo, country general manager, IBM Mauritius, in a statement.