Enterprise IT vendor IBM will design, build and deliver a new centralized road toll system across Norway as per a deal with the Norwegian Public Roads Administration (NPRA).
NPRA will utilize IBM’s traffic system management experience, big data and analytics capabilities and mobile expertise.
IBM said the new toll system named AutoPASS Grindgut will process more than 470 million vehicle passages per year, accounting for approximately $1.3 billion in road user charges.
IBM will use its analytics solutions expertise to integrate roadside traffic data with new and modern user accounts and NPRA’s CRM system. In addition, based on the new system, NPRA will reduce administration costs and enhance customer service by phasing out paper-based transactions — migrating future customer interactions to the web and mobile.
IBM MobileFirst will support development of new self service smartphone and tablet apps, delivering improved customer experience. IBM MobileFirst enables NPRA to continue to introduce new mobile services and make future enhancements to the current system.
Data collection from the roadside installations across the country is based on automatic tag reading, or using automatic license plate recognition software delivered as part of the new central system.
Future services may include providing customers with real-time analysis on traffic flow, usage, transport trends and travel patterns. Additionally, enhanced levels of automation based on IBM message-oriented middleware will enable GPS-based tolling as well as other types of roadside services.
The AutoPASS Grindgut system will be managed by IBM through Smarter Application Management from IBM’s Global Delivery Centers. This enables scalability for future demand and the open architecture ensures cost effective development, enabling straightforward integration with third-party equipment vendors.
The new solution will roll out in spring 2015. The contract includes solution design, development and management for at least three years after delivery.