Hitachi Data Systems announced the launch of Hitachi Data Systems (HDS) Community powered by Jive Software.
The HDS Community enables customers, prospects, partners and employees to openly collaborate to innovate with HDS solutions.
The platform will benefit businesses around the world as it allows them to learn, share and develop their information solutions with HDS executives in a secure and engaging environment.
The new HDS Community enables members to make faster, more informed decisions based on conversations and access to resources which include training, implementation of HDS solutions, dealing with unstructured data, and compliance.
Members are motivated to participate through rewards and recognition, enabled through Jive Gamification, which rewards users for high value behaviors such as asking and answering questions, and downloading and sharing content.
An important feature of the HDS Community is the Innovation Center, a place where HDS customers can gain direct access to the HDS R&D organization. It features a community called Office Hours hosted by Michael Hay, vice president of product planning at HDS. In Office Hours, customers can interact with Hay, understand the company’s roadmap, and take part in the shaping of new ideas.
The Hitachi Data Systems global accounts and systems integrators program also launched the first customer-focused area within HDS Community. This area allows the HDS global teams to improve communication and collaboration with customers and partners, who will be able to engage with HDS experts in a very open dialogue. Altogether, this special area promises to foster a new way of doing business.
HDS also announced enhanced features in the program for global accounts and systems integrators to provide for consistent service and support, global commercial terms, and special programs for global customers.
This enhanced program will help global customers and systems integrators meet their top challenges of increasing enterprise growth, reducing costs, delivering operational results, improving their infrastructure, and attracting new customers.