Internet service provider Cogent Communications will use Voxbone’s direct inward dialing (DID) numbers to support its international contact centers.
Voxbone’s service quality, global coverage and real-time provisioning were the main factors which forced Cogent to select it.
“We’re pleased to once again add an industry leader to our growing customer roster,” said Voxbone CEO Itay Rosenfeld.
Cogent maintains more than 56,000 route miles of intercity fiber and more than 28,000 metro fiber miles, providing service to over 190 major markets throughout the world.
To provide support for its global customers, Cogent required contracting multiple carriers across different regions to guarantee high quality of service.
Voxbone delivers calls over its private global backbone, thus enabling the company to ensure high-quality DIDs in more than 55 countries and 8,000 cities worldwide.
Furthermore, Voxbone’s real-time number provisioning capabilities allows Cogent to expand existing contact centers or add new ones.