Cisco, Avaya, and Siemens/Unify are the three leading manufacturers for enterprise-related services, said Infonetics Research.
Cisco is the dominant player in the market.
Services are a significant and growing piece of manufacturers’ overall business, currently making up around a quarter of their total product and services revenue. As vendors embrace a holistic approach to technology delivery and beef up their advanced services capabilities and offer cloud-based delivery, we expect services to outpace the growth of product revenue.
The global manufacturer-provided services market, including professional services, maintenance and support, and hosted/managed services, grew 6 percent in 2012, to $18.5 billion.
Professional services were the key growth driver in 2012, up 14 percent from the previous year.
Network infrastructure is the largest service segment, accounting for 43 percent of total enterprise service revenue.
Hosted/managed services are already a $1 billion annual business and are expected to grow fast, driven by cloud-based security offerings.
The manufacturer services market is skewed toward North America, as the majority of manufacturers providing services to enterprises are based in NA and their services capabilities are more developed in their home region.
Infonetics Research’s 2013 Manufacturer-Provided Services for Enterprises report tracks the revenue that network infrastructure, communication, and security product manufacturers derive from the professional services, hosted/managed services, and maintenance and support they provide to their enterprise customers, including SMBs and governments.