Infotech Lead America: Bank of America has attempted to take personalized service a step further by launching an ATM with Teller Assist, which helps customers to get help from a Bank of America teller in case they have some queries or need more assistance with banking than a traditional ATM can provide.
The new technology allows customers to access to a range of services even during extended hours to address their daily banking needs while providing them with convenience, control and flexibility over how, when and where they bank. The new ATMs allow customers to connect with a Bank of America teller via real-time video to offer the same level of service they would receive if they walked up to a banking center counter.
ATM with Teller Assist offers bilingual support in English and Spanish. It assists customers to cash checks for the exact amount and receive change if required. Customers can receive cash withdrawals in a variety of denominations and deposit checks with cash back, split a deposit into two or more accounts and make loan or credit card payments.
Katy Knox, retail banking and distribution executive at Bank of America said, “We know that customers want to bank on their schedule – not ours – so we are constantly looking at how to deliver more convenient banking options to them.This technology gives customers easy, convenient access to ATM banking services with the added option of having a personal interaction and the support of a teller available at the push of a button.”
ATMs with Teller Assist will be installed in banking centers, drive-ups, and remote locations. Teller-assisted transactions will be accessible during extended hours: 7 a.m. – 10 p.m. local time on weekdays and 8 a.m. – 5 p.m. local time on Saturdays and Sundays, excluding holidays. Consumers can also make a transaction as they would with any standard ATM 24/7.
ATMs with Teller Assist will be available in this month at a Bank of America banking center in Boston, and will continue to roll out to banking centers in select U.S. markets throughout 2013.
Customers who prefer to conduct their banking transactions personally can still directly approach banking center tellers.