Tech Mahindra today said it will deploy its Motor Vehicle Enterprise System (MOVES), a configurable Microsoft Dynamics CRM-based solution, for New Hampshire’s Division of Motor Vehicles (DMV).
As per the contract, which will be executed in 22 months, Tech Mahindra will supply the solution to replace and modernize New Hampshire DMV’s existing legacy system.
Tech Mahindra said the new DMV solution for New Hampshire, based on MOVES, will digitally manage all driver licenses, financials, financial responsibility, hearings, inventory, dealers, and inspection Stations. This is a multi-million deal, and the system will be implemented over a span of 22 months.
Tech Mahindra worked with Microsoft in developing the Dynamics CRM-based MOVES solution. This will allow the DMV to provide better customer service, compliance checks, performance measures, and fraud prevention mechanisms.
“We were looking for an innovative solution that enables us to be more efficient as an organization. We believe Tech Mahindra’s MOVES solution gives us a framework that we could customize to fit our needs and that Tech Mahindra’s technical and domain expertise will be vital for a smooth implementation,” said Rick Bailey, director, Division of Motor Vehicles, State of New Hampshire.
Andy Pitman, eGovernment Solutions Director, Microsoft, said that the commercial off the shelf software centric approach to DMV modernization can reduce implementation risks and result in a more maintainable solution for the State.