Bhopal Municipal Corporation (BMC) has deployed a major e-governance project – costing around Rs 10.75 crore – in association with SAP.
The Rs 10.75 crore project – including maintenance cost of nearly Rs 4 crore over a period of five years – enables the municipality to improve quality of life of its citizens through better administration and citizen services.
Incidentally, this is the second such deal – with a municipal corporation in India – for SAP.
IT solutions from SAP will automate and centralize public service offerings for BMC.
Available in Hindi, the solutions will help BMC manage and streamline day-to-day functions, including issuing marriage certificates, birth and death registrations, city infrastructure development and open space management, including roads, parking, traffic signals, community halls and schools.
The solutions will also streamline permits, health services, water supply, lake conservation and tax collection, among other services.
Tejaswi Naik, commissioner, Bhopal Municipal Corporation, said: “With the adoption of this technology, we are quickly transforming into one of India’s first Municipal Corporations to formulate, promote and leverage technology at a grassroots level for the benefit of citizens in general and, specifically, the underprivileged.”
BMC plans to deliver citizen services through CityApp mobile app that will provide an easy access point for city services and will help citizens navigate through city services, stay informed and engage with their neighbors.
Mathew Thomas, vice president, Strategic Industries in India, SAP, said: “We aim to help local governing bodies like BMC to accelerate innovation and connect directly with people and communities to deliver efficient governance.”
SAP ERP application, the SAP Enterprise Portal component, SAP for Public Sector solutions and SAP Mobile Platform will be used by BMC. Deloitte is the implementation partner.