Riverside County Sheriff’s Office deploys NICE upgrades

NICE for customer technology
NICE announced that the Riverside County Sheriff’s Office, the second largest Sheriff’s Office in California, has upgraded to the latest NICE Inform multimedia recording and incident intelligence technology.

Riverside County Sheriff’s Office has deployed the NICE upgrades at five sites, including three dispatch centers, a training center, and a centralized records bureau which handles all warrant and record requests for the county as it transitions to an all IP environment in preparation for Next Generation 9-1-1.

Riverside County Sheriff’s Office recently replaced its aging 9-1-1 system with Motorola Solutions’ VESTA NG9-1-1-ready call handling solution. This necessitated upgrading to the latest NENA i3-compliant NICE Inform recording technology.

NICE Inform’s integration with VESTA means that the Sheriff’s Department can record its IP communications natively today, while equipping itself for a seamless transition to recording 9-1-1 SMS texts and other rich multimedia communications and data that will be available through NG9-1-1 in the future. The Riverside County Sheriff’s Office plans to deploy text-to-911 by year-end.