Orange Business Services has launched Service Management Suite, embedding ServiceNow platform.
Service Management Suite provides a wide range of infrastructure management services, including consulting, deployment and operations.
Orange said by unifying many of these services through the ServiceNow platform, Orange Business Services can integrate Service Management Suite easily with any IT service management environment that customers may have.
Orange Business Services is the Orange branch dedicated to B2B services.
Service Management Suite is designed to provide visibility and control across a customer’s entire infrastructure, regardless the device manager.
It allows multinational corporations to digitally enable their legacy infrastructure and manage multi-sourced ICT services more effectively.
In addition, Service Management Suite improves service enablement by aligning infrastructure performance and service level agreements (SLA) with business-critical applications.
Using a fully-industrialized platform, Orange said, the Service Management Suite is now available. Orange Business Services also provide digital transformation advisory services.
Recently, Aggreko expanded its network agreement with Orange Business Services to provide increased agility and network availability for its business. The upgraded network connects staff across locations in Europe, the Americas, Asia and Africa.
Aggreko has been an Orange customer for 13 years, and the newly extended six-year partnership upgrades its Business Virtual Private Network to deliver improved network availability and access for employees.